1. Cancellation Policy
Users may request cancellation of a service before it has been processed or completed, subject to the nature of the service.
Once a service has been initiated, completed, or fulfilled, cancellation requests may not be accepted.
2. Refund Eligibility
A refund may be considered in the following situations:
- Payment was successfully debited but the requested service was not delivered.
- A duplicate payment was made for the same transaction.
- An incorrect amount was charged due to a verified technical error.
- The transaction failed but the payment was deducted from the customer's account.
All refund requests are subject to verification by TrueMoney.
3. Non-Refundable Situations
Refunds will generally not be provided if:
- The requested service has already been completed or delivered.
- Incorrect information was provided by the user during the transaction.
- The user changes their mind after successful service delivery.
- The request does not meet the refund eligibility criteria.
4. Refund Processing
Approved refunds will be processed to the original payment method used for the transaction.
Refunds are generally processed within 5–7 business days, although the actual credit timeline may vary depending on the customer's bank or payment service provider.
5. Failed Transactions
If a payment is deducted but the transaction fails, the amount may be automatically reversed by the payment gateway or your bank. If the amount is not credited within the expected timeframe, users may contact our support team with the transaction details.
6. Contact for Refund Requests
To request a cancellation or refund, please contact us with your transaction details.
TrueLoan
Email: info@smartglobalsolutions.in
Phone: +91-91592 99444 +91-9047099444
Our team will review your request and respond as soon as reasonably possible.
7. Policy Updates
TrueMoney reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page with the revised effective date.