1. About TrueMoney
TrueMoney is a digital financial services platform that connects users with verified lending partners, financial institutions, NBFCs, banks, and other service providers.
TrueMoney does not directly provide loans, guarantee loan approvals, or act as a lender, unless explicitly stated.
Loan approval, interest rates, repayment terms, and eligibility are determined solely by the respective lending partner.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age.
- Be legally eligible to enter into contracts.
- Provide accurate and complete information.
- Comply with all applicable Indian laws and regulations.
TrueMoney reserves the right to suspend or terminate access if false or misleading information is provided.
3. User Registration
To access certain services, users may be required to register an account.
Users agree to:
- Provide accurate information.
- Keep login credentials confidential.
- Update profile information whenever necessary.
- Accept responsibility for all activities under their account.
TrueMoney is not liable for unauthorized access resulting from negligence in protecting login credentials.
4. Loan Services
Through the platform, users may:
- Apply for loans.
- Compare offers from lending partners.
- Upload required documents.
- Track application status.
- Receive communications related to their application.
Submitting an application does not guarantee loan approval.
Loan approval depends on:
- Eligibility criteria
- Credit assessment
- Verification process
- Lending partner policies
- Regulatory compliance
5. KYC & Verification
Users may be required to complete Know Your Customer (KYC) verification.
Verification may require:
- Aadhaar
- PAN
- Address Proof
- Income Proof
- Bank Details
- Selfie or Video Verification (where applicable)
Providing false documents may result in rejection of services and legal action where applicable.
6. Lending Partner Responsibility
TrueMoney acts as a technology platform connecting users with financial service providers.
All lending decisions including:
- Approval
- Rejection
- Loan Amount
- Interest Rate
- Processing Fee
- Repayment Schedule
are determined solely by the respective lending institution.
TrueMoney is not responsible for lending decisions made by third parties.
7. Fees & Charges
Using the platform may be free for users unless otherwise specified.
Applicable charges (if any) will be clearly displayed before users proceed with any transaction.
Third-party charges, including payment gateway fees, bank charges, GST, or lender charges, may apply.
8. Payments
Where repayments or service payments are supported:
- Payments are securely processed through authorized payment gateways.
- Users must ensure sufficient funds before making payments.
- Failed or delayed payments may attract penalties imposed by the lending partner.
- Transaction confirmations may take time depending on banking networks.
9. User Responsibilities
Users agree not to:
- Provide false information.
- Upload forged documents.
- Attempt unauthorized access.
- Misuse the platform.
- Interfere with system security.
- Use the platform for illegal activities.
- Violate intellectual property rights.
Violation may result in account suspension or legal action.
10. Privacy
Your privacy is important.
Collection, use, storage, and processing of personal information are governed by our Privacy Policy.
By using the platform, you consent to the collection and processing of your information in accordance with applicable laws.
11. Intellectual Property
All content including:
- Logos
- Graphics
- Icons
- Designs
- Software
- UI
- Databases
- Text
- Images
are owned by or licensed to TrueMoney and are protected under applicable intellectual property laws.
Unauthorized copying, distribution, or modification is prohibited.
12. Third-Party Services
The platform may contain links or integrations with third-party websites or services.
TrueMoney is not responsible for:
- Third-party content
- Products
- Services
- Privacy practices
- Website availability
Users should review the respective third-party policies before using their services.
13. Disclaimer
TrueMoney provides access to financial products offered by third-party institutions.
We do not guarantee:
- Loan approval
- Lowest interest rate
- Fastest processing
- Highest loan amount
All financial decisions remain solely with the lending partner.
14. Limitation of Liability
To the maximum extent permitted by law, TrueMoney shall not be liable for:
- Business losses
- Indirect damages
- Loss of profits
- Data loss
- Service interruptions
- Delays caused by third-party providers
15. Suspension or Termination
We reserve the right to suspend or terminate accounts if users:
- Violate these Terms.
- Engage in fraudulent activities.
- Submit false information.
- Misuse the platform.
- Breach applicable laws.
16. Changes to Terms
TrueMoney may update these Terms from time to time.
Revised Terms become effective immediately upon publication on the website or mobile application.
Continued use of the platform indicates acceptance of the revised Terms.
17. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts in Coimbatore, Tamil Nadu, India (or your registered office location).
18. Contact Us
For any questions regarding these Terms & Conditions:
TrueLoan
Email: info@smartglobalsolutions.in
Phone: +91-91592 99444 +91-9047099444
Website: https://trueloan.ai.in/